Front Desk Receptionist

Position: Receptionist

Headquartered in Jacksonville, FL Pet Paradise is a comprehensive pet service

provider offering boarding, day camp, grooming and veterinary services. Pet Paradise's state-of- the-art resorts offer a safe, clean and fun environment for four-legged guests and peace of mind for their owners. Located in 9 states with 40 locations, Pet Paradise continues to expand in the southern region of the United States. For more information about Pet Paradise visit www.petparadise.com or visit our social media sites: Facebook, Instagram, Twitter, and Vimeo

Job Summary

The Front Desk Receptionist is a critical link to guest satisfaction as you drive the customer's first and last impression of Pet Paradise. Responsibilities include welcoming guests, processing arrivals and check-outs, supporting guests' needs, responding to and resolving inquires and complaints, and coordinating with staff to ensure guests are well cared for. The Front Desk Receptionist is comfortable interacting with customers in a professional manner.

Ideal Candidates

• Welcome our guests with a positive, upbeat personality
• Can handle the pressure of a high volume, high energy environment
• Will organize and process guests' check-in/check-outs
• Complete cashier and transactional operations and reporting; able to communicate with leaving and in-coming staff
• Ability to maintain, communicate and follow through with guests' and Pet Paradise requests
• Comfortable offering upgrades to guest's stay by selling additional services
• Flexible to work days, nights weekends and holidays

Perks and Benefits

• Leadership opportunities
• Valued-team efforts
• Personal and team recognition programs
• Paid vacation leave
• 401(k) opportunities
• Complementary doggie-daycare

Requirements

Education

• Obtained or working towards High school diploma or GED

Skills and Experience (Essential)

• At least 16 years of age

• Basic computer skills

• Must be able to read, write, and communicate effectively

• Exhibits superb interpersonal skills

• Must be able to work well under pressure while retaining tact and composure when resolving guest issues

Job Duties

Guest Communication

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times

• Greet guests and pets by name

• Ensure that all guests feel welcomed to Pet Paradise

• Register pets and make detailed notes regarding feeding and care

• Follow check-out processes

• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude

• Answer inquiries pertaining to location specifics

• Respond to phone calls and emails

• Promote amenities and services to customers using personal knowledge and effective selling techniques

• Welcome and effectively resolve customer questions, issues and complaints with supervisor assistance as needed

• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction

• Basic cleaning duties to provide a clean and fresh environment for pets and staff

• Perform other duties as assigned

Special Skills:

Ability to comprehend and follow both verbal and written directions

Ability to work with minimal supervision

Passion for pets and dedication to their safety and well being

Excellent communication skills, writing skills with the ability to compose posts free of grammatical errors. Be creative

Must be a Team player and be comfortable collaborating with multiple departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

AAP/EEO Statement Pet Paradise is an equal opportunity employer.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.