Service Coordinator Job Opening
Service Coordinator
Cummins Inc.
• Gillette, Wyoming
Category: Social Worker
Service Coordinator – 190001FC – Gillette, WY
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime .
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
Responsibilities:
The Service Coordinator has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers.
Respond to all customer requests courteously and professionally, in a timely and responsive manner. Answer incoming telephone calls courteously and professionally while determining the needs of the caller and directing them to the proper person and/or department.
Greet all visitors courteously, determining their needs and directing them to the proper area.
General duties include but are not limited to:
Answer incoming telephone calls courteously and professionally while determining the needs of the caller and directing them to the proper person and/or department.
Greet all visitors courteously, determining their needs and directing them to the proper area.
Gather required work order information to include but not limited to:
Customer information such as company name, contact name, address, and phone number.
Required product and vehicle/unit information
Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred.
Create an accurate job plan using Standard Repair Time (SRT) procedures.
Obtain the customer’s perception/interpretation of warranty coverages.
Assist with scheduling of work for in-shop and mobile repairs.
Determine if repair will be warranty or billable
Close out billable work orders
Use Service Monitor to monitor open jobs and help with RECT (Repair Event Cycle Time) measures
General office duties: filing, incoming and outgoing mail, order office supplies.
Collect payment from COD customer’s parts and service.
Assist technicians with spotting vehicles when pulling in and backing out
Perform Job Safety Analysis (JSA’s) audits
Assist in maintaining clean and organized and safe branch
Inventory management (cycle counts and cores)
Look up parts using Quick Serve and order as needed
Ship failed parts per WRAP program and tag recon failed parts
Put stock away and pull orders and stage for shop and field
Make sure stock parts and non stock parts are on work orders prior to invoicing
Operate fork lift
Parts delivery and pick up parts for in shop and field work
Operate maintain and log information from DPF (Diesel Particulate filter) machine
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Qualifications
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
Education
High School Diploma or GED is required in addition to a minimum of two years of related experience and/or training, or equivalent combination of education and experience. Associates Degree preferred.
Minimum 2-4 years previous experience preferred.
Minimum 2-4 years previous customer service/contact experience required.
Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base and Lotus Notes.
Technically competent in diesel engines / generator repairs preferred.
Superior communication skills, positive attitude and professional in demeanor and appearance.
Excellent organizational and follow-up skills.
Trained in use of applicable Forklift
Must be able to communicate effectively verbally and in writing.
Must be able to follow Company procedures and standard operating procedures.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must have a record of good attendance and performance at prior jobs.
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.
PHYSICAL REQUIREMENTS:
Must be able to lift 50 pounds occasionally.
Must be able to stand on feet for long periods of time.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/
Job
SERVICEPrimary Location
United States-Wyoming-Gillette-US, WY, Gillette, Cummins Rocky Mountain 2600 2ndJob Type
Experienced - Exempt / OfficeRecruitment Job Type Office