Patient Access Coordinator Job Opening

• Responsible for coordinating and supporting the registration staffs activities at multiple registration sites. Ensures the unit’s compliance with departmental and hospital policies and procedures. Functioning in close integration with other registration team members, maintains a high level of performance in the department. Makes work assignments, sets staff priorities, reviews and adjusts schedules, leads process improvement projects, assures staff performance with a variety of data systems, participates in the hiring and evaluation of staff, and is responsible for orientation and ongoing training of all Patient Access Reps in the unit. The coordinator fulfills all the functions of the registration representative. The scope of responsibility may include functioning as an experienced trainer and first level problem solving resource for the representatives to maintain the highest level of skill. The coordinator may fulfill all the functions of the registration representative.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• High school graduate or GED.
• Successfully complete Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) within 1 year of position.
• Employee must have at least three years related experience including at least one year within MaineHealth to obtain this position.
• Demonstrates leadership and continues to develop leadership skills through attending MMC’s Leadership courses.
• Analytical skills necessary in order to resolve semi-complex administrative problems, oversee and direct personnel in resolving problems when the supervisor or manager is not available, referring more complex problems the supervisor or manager.
• Ability to work in an extremely fast-paced environment with constant interruptions, high patient volumes and significant time constraints, while maintaining a supportive attitude for the staff, compassion for the patients, and thoroughness and accuracy for the processes of their work.
• Excellent multi-task and organizational skills with an ability to establish priorities and organize workflow.
• Ability to identify improvement in work processes and contributes/leads the implementation of improvements and projects.
• Excellent communication skills and the ability to lead an intradepartmental meeting. Ability to lead meaningful huddles with teams to disseminate key communications and identify areas of concerns.
• Ability to motivate and engage staff to complete work in accordance with department and hospital policy.
• Subject matter experts (SME) of department’s functions while consistently modeling high standards of practice, accountability and professional attitude.