Family Services Worker I/II - Adult Services/APS Job Opening

Under direct supervision, performs social work and case management in the provision of social services for individuals in need of assistance. Employee is responsible for investigating allegations of abuse or exploitation of elderly/disabled adults, investigating cases of suspected child abuse/neglect, assisting clients in achieving self-sufficiency, or implementing activities associated with other social services. Work involves performing case management, providing crisis intervention and/or counseling, assessing client needs, coordinating provision of needed services, and maintaining case records.

This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general county offices are closed.
Special Duties & Responsibilities: • Performs case management, intervention, and/or counseling involving situations such as abuse, neglect, or exploitation of children, elderly citizens, disabled/incapacitated adults, or other individuals at risk; implements activities associated with other social service programs, such as assisting clients in achieving self-sufficiency.

• Investigates allegations of abuse or exploitation of elderly/disabled adults; conducts assessments of personal care facilities, nursing homes, adult care residences, and adult day care facilities; assesses client needs and makes provisions for services, which may include protective services, companion services, or long term services; recruits, interviews, and approves companion aides, and monitors companion aide cases; makes home visits to clients' homes; reviews guardianship reports.
• Coordinates or participates in meetings relating to area of assignment, such as Family Partnership Meetings, Treatment Team meetings, Individual Education Plan meetings, adult prescription team meetings, or team meetings between staff members, family members and/or other professionals.
• Prepares referrals for families requiring financial assistance or other assistance; collaborates or contracts with outside agencies or professionals as appropriate; maintains current listings of community resources, social service agencies, or other resources available for clients.
• Prepares and maintains confidential case records and files; documents all interactions with clients; prepares purchase of services orders and vendor invoices; enters data into computer system.
• Transports children in care of the agency to and from appointments, visitations, and placements; the latter possibly requiring extended driving or travel events.
• Applies general policy to specific case situations; researches policy as needed.
• Prepares or completes various forms, reports, correspondence, case records, client activity reports, service plans, uniform assessment instrument, needs assessments, court reports, adoption reports, custody reports, court-ordered home studies, child support reports, purchase of services orders, invoices, provider compliance forms, applications, funding reports, charts, or other documents.
• Receives various forms, reports, correspondence, case records, purchase of services orders, invoices, applications, court orders, needs assessments, guardianship reports, adult protective services reports, individual education plans, sexual trauma reports, police/arrest reports, medical exemption forms, attendance records, daycare rate sheets, laws, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, e-mail, Internet, or other computer programs; performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner.
• Communicates with supervisor, employees, other departments, clients, family members, companion aides, social service agencies, government agencies, counselors, medical providers, nursing homes, assisted living facilities, home health agencies, probation officers, law enforcement personnel, court personnel, attorneys, schools, community organizations, professional colleagues, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Maintains confidentiality of departmental issues and documentation.
• Maintains a working, current knowledge of applicable laws, regulations, policies, or other guidelines; reads professional literature; maintains professional affiliations; attends workshops and training sessions regarding changing laws and policies.
• Participates in the staffing of local emergency shelter when this facility is opened by the County to meet community needs.
• Operates a motor vehicle to conduct work activities.
• Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
• Provides assistance to other employees or departments as needed.
• Performs other related duties as required.

Minimum Training & Experience: Bachelor's Degree in Social Services, Sociology, Human Services, Psychology, or closely related field supplemented by one (1) to two (2) years of appropriate and related experience in a Human Services area: or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid Virginia driver's license.

Salary: $46,226.00 - $50,965.00 DOQ