Operations Manager Job Opening

Job Overview

Our team of 250 of dentists, hygienists, center and corporate support members work hard to improve the quality of lives in our communities by treating each patient as if they were our own mom, dad, grandma, grandpa, child, or friend.

Our Operations Managers (OM) believe that excellent patient care starts with employees who are happy and feel supported. They are GURUS at communicating effectively and providing creative solutions that promote a WOW experience and ensure patients leave feeling appreciated and eager to return.

Key responsibilities include:

• Provides amazing customer service to patients
• Empowers and develops team members to reach their fullest potential through positive and constructive feedback, training, and coaching
• Supports dentists by understanding and supporting their practice goals
• Communicates changes like process improvements and marketing initiatives to team in a timely and thorough manner and always starts with the WHY
• Analyzes reports to identify opportunities for improvement in the areas of patient experience, retention, and
• Collaborates with administration team to secure resources in the areas of marketing, training, employee relations, and IT

Our Operations Managers

• PRIORITIZES work that impacts employee development and retention and doesn’t sweat the small stuff – engages and delegates team to take on responsibilities that can be taken on by others
• Is RELENTLESS at communicating the WHY and being SPECIFIC when praising, developing, and coaching employees
• Holds self and others ACCOUNTABLE by being clear with commitments, managing time effectively, and proactively following up
• Takes the INITIATIVE to identify areas for improvement and to further develop skills and talents – actively engages in our book club; has friends named “Google” and “Youtube”; networks; takes classes; and isn’t afraid to ask for help
• Finds SOLUTIONS to challenges like scheduling hiccups and the unexpected depletion of coffee in the employee break room!
• Communicates with EXCELLENCE – empathy, compassion, integrity, and respect are at the top of the list

Benefits

• Competitive salary commensurate with experience
• Opportunities to earn additional incentives, based on performance
• Medical, drug, vision and dental insurance/coverage
• 401K with employer match
• Paid holidays and time off
• Formal and on-the-job training and development
• Opportunities for advancement
• Kindle – we love to learn together. Read with us!

Minimum Education and Experience

• 3 years of dental office management experience is preferred
• High School Diploma

Job Type: Full-time

Experience:

• Dental Office Management: 3 years (Preferred)