Bi-Lingual Patient Services Specialist Job Opening

Essential Duties & Responsibilities:

• Effectively and professionally handling incoming patient phone calls.
• Maintaining daily/weekly volume log of all calls received, identifying reason for call.
• Documenting all calls and actions taken in practice management system.
• Resolving daily patient correspondence, including returned mail.
• Assessing patient needs and guiding patients through medical statement resolution, including interpretation of statements, establishing payment plans and accepting payments.
• Collaborating with Account Managers to properly handle patient inquiries.
• Establishing and maintaining relationships with client staff in order to resolve patient issues.
• Making necessary adjustments to accounts, following all proper policies and procedures.
• Updating patient demographics and Sliding Fee Scale adjustments, as necessary.
• Maintaining volume and satisfaction benchmarks.
• Participating in other self-pay functions, including credit balance resolution, self-pay audits and collections tasks.

Supervisory Responsibilities:

• Patient Services Specialist routine duties are performed with minimal supervision; standard practices or procedures allow employees to proceed alone at routine work; occasional check of work while in progress; work is reviewed upon completion.
• Patient Services Specialists are supervised by and report to the Patient Services Team Lead.

Other Duties and Responsibilities:

• Complying with HIPAA policies, practiced and procedures.
• Participating in proactive team efforts to achieve departmental and company goals.
• Providing leadership to others through example and sharing of knowledge/skill.
• Performing other duties as assigned.

Summary of Qualifications:

Education and Experience:

• High School Degree or equivalent preferred. Certificate in Medical Billing a plus. Requires at least three year’s work experience in medical billing or in a medical office; previous call center / client customer service experience strongly preferred.

Specialized Knowledge/Skills:

• Proficient communicator, both verbally, interpersonally and written.
• Strong organizational skills and attention to detail.
• Skilled to prioritize, organize and delegate assignments; handle multiple, simultaneous, competing projects.
• Ability to perform intermediate math.
• Capable of dealing with frequent interruptions.
• Knowledgeable of keyboarding and Windows Office products (e.g. Word, Excel, Outlook, etc.), as well as understanding Medical Billing software.
• Bilingual -English/Spanish

Physical Requirements:

• Necessitates fine motor skills; occasionally requiring pushing, pulling, lifting and carrying up to 15 lbs. Must be able to use a computer, including keyboard and telephone, during peak activity periods, in excess of 8 hours per day and/or 40 hours per week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.