Clinical Case Manager Job Opening

Virginia Supportive Housing is seeking a Clinical Case Manager - Qualified Mental Health Professional (QMHP-A). The QMHP-A uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented treatment, rehabilitation, and support services to program participants. This position functions as a member of the multidisciplinary team and provides treatment, rehabilitation, and supports services in a community-based program. The QMHP-A will also provide preventative and early intervention services as necessary. The A Place to Start (APTS) clinical team is licensed as an ICT team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The QMHP-A reports directly to the APTS Team Leader.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

This position includes occasional on-call and working evenings, weekends, and holidays.

Specific Duties and Responsibilities:

• Provide outreach and case management for program participants including coordinating and monitoring the activities of the ICT; assume primary responsibility for developing, writing, implementing, and evaluating, and revising overall treatment goals and plans in conjunction with the ICT for program participants to reach their recovery goals; providing individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as consumers needs change, educating and supporting participants’ families and advocating for participants’ rights and preferences.
• Conduct comprehensive assessment of psychiatric history, mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily; and family structure and relationships.
• Provide direct clinical services to program participants on an individual, group, and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced with medication and to promote personal growth and development by assisting consumers to adapt and to cope with internal and external stresses. Provide preventative and early intervention services to assist consumers in managing their mental illness symptoms. Provide crisis intervention services to participants as needed.
• Provide assessment, problem solving, side-by-side services, skill training, supervision and environmental adaptations to assist consumers with activities of daily living, both individually and in groups.
• Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.
• Provide supportive services to increase interpersonal relationship and leisure skills.
• Work with the APTS housing staff, assist program participants to find and maintain safe and affordable housing. This may include assisting clients with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).
• Consults with community agencies and families to maintain coordination in the treatment process.
• Initiate and maintain relationships in coordination with other staff with law-enforcement, hospital systems, other human service agencies, and with informal community resources.
• Maintain accurate, up-to-date, thorough records in accordance with agency policies, Medicaid, and licensure requirements.
• Participate in daily staff organizational meetings and treatment planning review meetings.
• Perform shift management in coordination with other team members and provide on-call coverage for after hours, weekends, and holidays.
• Attend supervision with APTS Team Leader as scheduled.
• Represent VSH to funders and other organizations where appropriate.
• Other duties as assigned.

Qualifications:

• Requires a Master's Degree in Social Work or related field and one year of experience providing services to persons with a severe and persistent mental illness.
• Knowledge of the mental health system, community resources, program development, psychotropic medications, and of the Intensive/Assertive Community Treatment Model preferred.
• Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.
• Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.
• Good computer skills required.
• Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
• Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
• Good oral and written communication skills required.
• Valid driver’s license and ability to meet VSH driving requirements is required. Limited use of personal vehicle may be required.
• Experience with homeless persons and homeless service system is strongly preferred.

Physical and Sensory Requirements:

• Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “QMHP” in the subject line. No phone calls please

Job Type: Full-time

Experience:

• Substance abuse disorder: 2 years (Required)
• Mental health system: 2 years (Required)
• Medicaid billing: 2 years (Preferred)

Education:

• Master's (Required)

License:

• CPR/First Aid (Required)
• Driver's License (Required)

Work authorization:

• United States (Required)