Clinic Intake Specialist Job Opening

General Job Summary:

Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions-oriented manner for both providers and veterans. Update case statuses as available. Must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Essential Job Functions:

1) Arrive 30 minutes prior to scheduled exam;

2) Display snacks/water/flags/veteran material in the provider’s waiting area and post VES signs in the door;

3) Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet;

4) Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure);

5) Document and update OMS comments for everything you do pertaining to veterans and providers;

6) Keep all veterans information private and confidential;

7) Assist the veteran in any way needed;

8) Always be courteous and respectful; and

9) Adhere to local and externally relevant health and safety laws and policies.

Additional Duties and Responsibilities:

1) Maintain cleanliness of the clinic/per-diem and exam rooms;

2) Frequently utilizes computer, telephone, e-mail and e-fax;

3) Communicate and assist other departments in a collaborative effort to expedite cases;

4) Work effectively within a team dynamic;

5) Adapt to new instructions, requests or procedures as provided;

6) Maintain a high sense of urgency at all times; and

7) Other duties as assigned.

Knowledge/Skills/Abilities:

1) Intermediate knowledge of pertinent medical terminology;

2) Advanced verbal and interpersonal skills;

3) Advanced written communication skills, to include excellent grammar;

4) Advanced reading and comprehension abilities;

5) Advanced analytical skills and detail-oriented;

6) Advanced multi-tasking skills;

7) Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;

8) Proficient typing skills; and

9) Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Working Conditions:

1) Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members;

2) Frequently utilizes phone, fax machine, computer, printer, and copy machines; and

3) Occasionally lifts and/or carries materials or items weighing up to approximately fifty pounds.

Minimum Level of Preparation and Training:

1) High School diploma or general education degree (GED) required; and

2) One to two years training and/or certification in the medical field preferred; and

3) CPR certified preferred; and

4) Valid driver’s license required.