Receptionist, Part-Time Job Opening

Receptionist, Part-Time

AltaPointe Health

• Daphne, Alabama
— Part-time
Category: Medical Receptionist
EastPointe Hospital is a private, free-standing psychiatric hospital for adults located in Daphne, Ala. EastPointe’s clinical and medical professionals assess and evaluate adults in psychiatric crisis. Treatment focuses on stabilizing psychiatric symptoms and preventing psychiatric commitment. Adults admitted to EastPointe will have exhibited life-threatening, destructive or disabling behavior or symptoms. Each patient completes a psychiatric diagnostic evaluation and receives 24-hour clinical care for an estimated thee-to-seven-day stay. The goal is for each patient to return to home or to the least restrictive level of care.

Responsibilities

  • Greets all visitors entering the lobby
  • Obtains sufficient information from visitors in regards to the nature of the visit and makes the appropriate connection to AltaPointe staff, advises employees that visitors are in the front area, & ensures visitors sign in.
  • Tracks wait time for screenings and admissions, kindly advise visitors of policies as needed, e.g. smoking, ensures lobby and front desk is maintained in a neat and organized manner and serves as point of contact for request of records by guardian ad litem.
  • Handles incoming and outgoing calls for facility; Answers all incoming calls with appropriate greeting and within a satisfactory number of rings and obtains sufficient information from callers in regards to the nature of the call and makes the appropriate connection to AltaPointe staff.
  • Assist with maintaining NHPPD and operates and maintains the Linc Ez System.
  • Keeps abreast of staff whereabouts, facility related activities (like meetings and trainings occurring on site), and calendars to properly connect visitors/callers.
  • Keeps abreast of census.
  • Records messages on behalf of employees and communicates messages to employees as needed.
  • Notifies security and staff of emergency situations in a timely manner.
  • Displays a courteous manner to all visitors/callers, uses discretion in discussions with visitors/callers, and provides information to visitors/callers in relation to the facility.
  • Ensures the front desk is covered at all times during shift and operates the paging system and uses discretion when paging.
  • Adheres to 5-Star Customer Service guidelines.
  • Works with clinical staff to maintain and organize visitation calendars.
  • Provides meal tickets to staff, records the transaction and sends HR documentation on meal tickets for payroll by due date.
  • Enters maintenance requests for building as requested using software system.
  • Enters IT-Pointes as it pertains to the front desk phone, computer and IT related equipment.
  • Distributes internal and external mail to appropriate staff or department, assists facility staff with interoffice mail, and signs for packages.
  • Maintains and organizes a lost-and-found system.
  • Other duties and projects as assigned.
Physical Requirements
  • Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
  • Reaching forward to place paperwork on a document stand.
  • Grasping to turn keys in doors throughout facility, grabbing files/paperwork
  • Lifting up to 10 pounds.
  • Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
  • Fine manipulation/dexterity for data entry, writing and handling paperwork.
  • Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
  • Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
  • While filing in the medical records department, the employee may bend forward squat/lunge stoop or crouch to access the levels that are at floor waist level. Forward bending while sitting or crouching to access safe in office may be needed.
  • Forward reaching, reaching out to front , and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
  • Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
  • Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
  • Frequent pushing/pulling with a force up to 25 pounds (medical record cart) and doors throughout the facility (5 pounds).
  • Carrying up to 15 pounds various distances.
  • Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
  • Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
  • Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
  • Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
  • Must have visual acuity in at least one eye and manual dexterity.
  • Any additional duties as assigned by management

Qualifications

  • High School graduate or the equivalent
  • Use of standard office equipment including computers, photocopy and facsimile machines.
  • Basic medical and psychiatric terminology.
  • Previous medical/health front desk experience preferred.