Patient Access Rep - Primary Care Job Opening

Patient Access Rep - Primary Care

CHI-Franciscan Medical Group

Lakewood, Washington

Job Type: Full Time
Scheduled Hours per 2 Week Pay Period: 80
Daily Schedule: Day Shift
Weekends Required: None
Location: Lakewood, WA
Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Primary Care clinic in Lakewood, WA. We are recruiting for a strong team player to join our team. Get the opportunity to participate in practice and team building creating the best place to work and heal. Monday through Friday, no weekend or holidays required!

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country. Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!
Job Summary:
Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances.
Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
An incumbent performs much the same work as the Patient Access Representative, participating in the day-to-day operations of the work unit, with “lead” work comprising a large portion of the overall job. A Lead is engaged primarily in 1) serving as the point-person for staff as relates to coding activities, and 2) for monitoring work for adherence to established policies/standards.
The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.
If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Education/Work Experience:
One year of customer service work experience is required.
Healthcare environment experience is preferred.
If assigned to the FMG Float Pool, current driver's license and ability to drive to assigned locations.

Additional Information
  • Requisition ID: 2019-R0231735
  • Schedule: Full-time
  • Shift: Day Job
  • Market: CHI-Franciscan Medical Group