Clinical Liaison-LPN Job Opening

Serenity Hospice is seeking an outstanding LPN to assist us on the weekends as a Clinical Liaison. This shift is Friday to Monday, 10:00am-8:00pm, and a full time position with benefits serving all three of our territories as needed, Portland, Salem, and Eugene.

The Clinical Liaison orients patients and families to hospice services and collaborates with the RN to ensure the patient’s hospice appropriateness and hospice care needs. The Clinical Liaison may have legal paperwork completed prior to RN assessment as appropriate. The Clinical Liaison is responsible for establishing and maintaining professional relationships and will work with the CTL (or designee) to establish the appropriate level of care for referred patients. The Clinical Liaison will provide educational presentations related to hospice care as indicated.

Essential Job Functions/Responsibilities

• Establishes and maintains harmonious relationships with assigned facility leaders, health care professionals and hospice staff.

• Ensures comfortable transition of patient to hospice care by providing hospice education and orientation, education regarding disease process and end of life care needs, plan of care coordination, and coordination of care with multiple hospice and non-hospice service providers.

• Reviews available medical records and collaborates with the RN to determine hospice appropriateness per Medicare guidelines. Requests & obtains additional documentation and information as needed.

• Ensures needed supplies, equipment and medications are ordered & provided timely.

• Assists agency in providing timely hospice care by completing routine nursing visits when requested.

Communication

• Establishes and maintains lines of communication with facility staff, referral sources and team members.
• When needed, ensures maximum third party reimbursement by completing insurance verification and authorization processes.
• Maintains a working knowledge of Hospice Partners of America contractual relationships and ensures patients are admitted according to contract provisions.
• Works with facility and other members of the hospice team to coordinate transfer of patients to the appropriate level of care in a timely manner. Communicates with facility staff and hospice team regarding hospice admission and level of care.
• Maintains a working knowledge of community resources and assists referral sources in accessing community resources should the patient not be eligible for the services provided by Hospice Partners of America.
• Reports to Clinical Team Lead and other members of IDG regarding the patient’s discharge planning, patient medical history, and DME needs

• As appropriate, provides report to other members of the hospice care team regarding admission.
• Communicates with patient and family clearly, with respect, and in a manner that promotes patient dignity. Uses culturally competent communication that is respectful of diverse communities.
• Acts as a liaison between the patient/family, the facility and the hospice team to address patient/family needs, concerns, or complaints.
• Uses therapeutic listening and communication techniques with patient and family. Teaches self-care techniques to patient and family as appropriate.
• Carefully guards patient right to privacy in accordance with values of respect, dignity and HIPAA.
• Attends Interdisciplinary Group Meetings as possible.

Position Qualifications

• Licensed Practical Nurse with current licensure to practice nursing in the state.

• Graduate of National League for Nursing accredited school of nursing

• Maintains a current CPR certification.

• Current valid driver’s license and current insurance.

• Minimum of two years of hospice experience, at least one of which is in the area of geriatric care, home care, or hospice nursing is preferred.

• Self-directed and able to work with limited direct supervision.

• Demonstrate excellent observation, problem solving, verbal and written communication skills.

• Able to effectively utilize electronic devices to communicate with other members of the hospice care team. Able to effectively use electronic medical record (EMR) to input information needed for hospice referral, insurance verification, intake and admission. Also able to effectively use EMR to document patient visits, phone calls, and coordination with other members of the care team.

• Ability to establish and maintain excellent working relationships with referral sources, facility staff and with hospice team. Able to maintain poise and demeanor appropriate to portray an image of professionalism.
• Shows ability to organize and prioritize workload independently.
• Prolonged or considerable walking or standing. Able to lift supplies and equipment. Considerable reaching, stooping, bending, kneeling, and/or crouching. Visual acuity and earing to perform required tasks.