Patient Access Representative Job Opening

Patient Access Representative

Connect America

• Pawtucket, Rhode Island
$12.00 an hour
Category: Medical Receptionist

Overview

At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.


Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment. We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.


Connect America is seeking a Patient Access Representative to join our team in our Pawtucket, RI office.


The compensation is $12 per hour ($13/hr for bilingual) and we hiring for 1st and 2nd shifts in our contact center. The start date for our next class is 6/24/19.

All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace and an Equal Opportunity Employer.

Responsibilities

Overview:

Under the direction of the Call Center Team Lead, the Patient Access Representative/Scheduler is responsible for performing customer service functions, from responding to inbound calls, scheduling appointments, pre-registering, insurance verification, responding to questions, or directing patients to the appropriate area.

  • Answer inbound calls
  • Scheduling appointment for patients
  • Follow communication “scripts” when handling different topics
  • Meet all call and appointment target expectations
  • Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines
  • Be conscientious of patient concerns and answer questions politely and effectively
  • Follow policies and procedures for doing each task assigned
  • Performs other duties as assigned

Qualifications

  • Ability to work in fast-paced, high productivity environment.
  • Ability to exercise judgement and make decisions.
  • Excellent communication skills to communicate with patients
  • Ability to perform while under stress.
  • Ability to document accurately and concisely
  • Careful attention to detail.
  • Ability to maintain patient confidentiality
  • Ability to type 25-30 wpm
  • Bilingual candidate a plus (Spanish, Bengali, French, Mandarin, Albanian, Arabic)

Competencies

  • Ability to learn quickly – Ability to learn new things in a short period of time.
  • Adaptability with change- Ability to adjusting to changing circumstances.
  • Analytical- Ability to communicate in writing clearly and concisely.
  • Creative - Ability to think outside the box.
  • Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.
  • Multitasking- Ability to working on multiple tasks at the same time.
  • Problem solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Team oriented - Ability to get along well with a variety of personalities and individuals.