Referral Coordinator - Rheumatology Job Opening

Job Type: Full Time
Scheduled Hours per 2 Week Pay Period: 80
Daily Schedule: 8a-5p (may vary)
Weekends Required: No
Location: Lakewood and Gig Harbor, WA

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:
Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled. Incumbent obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures to ensure timely reimbursement.

Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating the rental and/or purchase of medical materials and equipment.

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:
Processes referral orders and/or pre-authorizations.
Coordinates appointments and ancillary services.
Responds to patient questions regarding routine billing and insurance matters.
Coordinates patient instructional/educational activities relevant to the patient’s referral.
Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.
Performs related duties as required.

Additional Information