Community Mental Health Case Manager/Counselor Job Opening

Who We Are:

Luke-Dorf, Inc. is a private, non-profit community mental health agency that provides services for individuals with severe and persistent mental illness. Luke-Dorf, Inc. is a licensed provider of mental health and alcohol and drug treatment services in both Washington and Multnomah Counties. Our network of supportive programs is designed to maximize each individual's self-determination, independence and stability. With a focus on Recovery and Community Integration, we are committed to individualized, strength-based treatment, utilizing a variety of evidence-based practices and innovative models.

Position Purpose:

Service Coordinators provides supportive services and case management to SPMI clients with in the Rehabilitation program. The position is responsible for developing, implementing and monitoring individualized treatment plans specifying medically necessary services for treatment and recovery. The position oversees the provision of skills training, case management, counseling, and all other applicable services to individuals. Interventions take place both in the office and in community settings. There are significant administrative responsibilities in terms of documentation, reauthorization, and other regularly occurring events.

Accountabilities:

Case Management

• Develop relationships with each client on the caseload by meeting for case management and/or counseling on an established schedule
• Assess the strengths and service needs of each consumer.
• Develop individual service plans in partnership with consumer.
• Assist consumer in connecting to resources and services needed to achieve goals set in individual service and support plan.
• Monitor service delivery and coordinate care as needed.
• Develop relationships with providers and stakeholders to facilitate service provision.
• Ensure scheduling and attendance of prescriber visits for medication management and problem-solve with clients to ensure effective medical services.
• Provide customer service to Luke-Dorf, Inc. stakeholders.

Counseling

• Provide effective behavioral health counseling to consumers in both individual and group settings
• Regularly assess and monitor therapeutic progress, ensure that counseling services provided remain medically necessary and consistent with the mental health assessment and individual service plan
• Utilize and demonstrate proficiency with Medicaid-approved, evidence based practices
• E.g. motivational interviewing, cognitive behavioral therapy, dialectical behavior therapy, wellness management and recovery, integrated dual diagnosis treatment, etc.

Crisis Intervention

• Take reasonable action to avoid use of crisis services, including consistent use of trauma informed care principles
• Coordinate entry of consumers into respite.
• Complete crisis plan for each person who may need access to emergency services
• Complete WRAP plans or take other proactive steps to minimize use of crisis services
• Contact hospital within 1 working day for anyone on the caseload who is hospitalized
• Document hospital and ER utilization and assist with discharge planning
• Coordinate consumer engagement with alternative resources and providers as needed to reduce time spent in emergency services
• Carry crisis phone on a rotating basis

Administration

• Complete all required assessment, reauthorization, and funding paperwork.
• Document all consumer contact and actions made on behalf of consumers within 72 hours.
• Complete services plans and reviews, LOCUS, and Transfer Summaries.
• Utilize outcomes based care tools and review regularly
• Work with support staff to ensure clinical charts are complete and in compliance with federal, state and county rules.
• Assist with preparation of reauthorization paperwork in a timely manner.
• Adhere to productivity expectations of spending at least 50% of time providing direct, billable services to individuals or groups.

Utilization Reviews

• Provide information as requested by the Quality Assurance Coordinator
• Complete all documents and observe timelines to ensure that charts are in compliance
• Participate in supervision as needed to review interventions and utilization
• Seek consultation with supervisor

Other General Expectations:

• Attend and positively participate in required meetings.
• Pursue ongoing development of skills and competencies. A minimum of 16 hours on-going education, of which 12 hours must be in area of mental health/dual recovery and four hours in cultural competency.
• Follow all corporate polices, procedures, and protocols.
• Adhere to any applicable ethics codes.
• Maintain current Drivers License.
• Adhere to a regular work schedule as set by direct supervisor.
• Follow through on all directives and instructions.
• Maintain security of all corporate interests.
• Maintain CPR and First Aid Certificate.

Positions Reporting:

• None

Education/Certificates/Licenses/Registration:

• Qualified Mental Health Professional (QMHP) with a Masters Degree in social work or related field is required.
• A minimum of two years post-graduate experience is preferred.
• CADC Credentials are preferred.

Experience/Qualifications:

• Spanish/English preferred though not required.
• Applicant must possess the skills necessary to work independently.
• Must have a firm understanding of individuals with severe and persistent mental illness, psychiatric medications and their use, administrative rules and other applicable laws and regulations, as well as a firm understanding of acceptable clinical practices and guidelines.
• Complete understanding of the DSM V and the ability to compose comprehensive mental health assessments and initial service plans.

Job Type: Full-time

Salary: $44,620.00 /year

Experience:

• composing mental health assessments/creating service plans: 1 year (Required)
• working with SPMI clients: 1 year (Preferred)
• counseling/case management: 1 year (Required)

Education:

• Master's (Required)

License:

• Oregon Driver's License/Reliable Transportation (Preferred)
• QMHP (Required)

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts

Pay Frequency:

• Bi weekly or Twice monthly