Practice Manager II - Butler Primary Care Job Opening
Practice Manager II - Butler Primary Care
St. Elizabeth Healthcare
• Butler, KentuckyJob Title: Practice Manager II
Department: Practice Office Exempt
Job Code: 115003
PRIMARY PURPOSE:
The Practice Manager II is responsible for the management of physician and advanced practice provider location(s), including employee supervision, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management. The Practice Manager is a highly visible position that is always responsible for creating a positive impression with patients, physicians and other visitors he/she encounters, both in person and on the phone.
DUTIES AND RESPONSIBILITIES:
POSITION DUTIES - ESSENTIAL FUNCTIONS
ACCOUNTABILITY TOOLS
FREQUENCY
- Understand and uphold SEP’s Mission, Vision, and Values.
Service Standards Agreement
360 degree evaluations
Ongoing
- Comply with all applicable laws and regulations.
REACH training
Ongoing
Managerial Functions
1. Work in conjunction with HR to interview candidates for openings.
As Needed
2. Proactively address performance concerns and document immediately, thoroughly, and accurately. Consult Director of Operations or HR as appropriate to address performance issues.
Documentation of employee performance concerns.
As Needed
New Hire check list, training classes.
As Needed
4. Accurately report time to be paid to employees and providers via payroll system by the deadlines set by payroll.
Accuracy of employee payroll
Approve
bi-weekly
5. Analyze staffing levels and schedule employees and providers to maximize efficiency and productivity. staffing levels based on established company metrics.
Payroll reports, position control, financial reports, individual meetings, documentation.
As Needed
6. Coach employees to meet established work goals on quantitative/qualitative standards.
Individual meetings, documentation.
As Needed
7. Evaluate employee performances and provide feedback in a timely manner. Obtain physician and mid level practitioner feedback as necessary and appropriate.
Evaluation forms
Ongoing, evaluation completed annually
8. Through effective management, maximize retention and minimize voluntary office turnover. Recognize employees for outstanding performance.
Turnover reports, exit interview feedback
Ongoing
9. Maintain a motivational, positive, and supportive working environment for employees.
Turnover reports, exit interview feedback
Ongoing
POSITION DUTIES - ESSENTIAL FUNCTIONS
ACCOUNTABILITY TOOLS
FREQUENCY
10. Communicate and administer policies and procedures as outlined. Consult with the Director of Operations or HR department as appropriate to address policy and procedure issues.
Ongoing
11. Resolve employee or provider issues with assistance as needed from the Director of Operations and/or Human Resources.
Ability to resolve issues in a constructive and positive manner.
Ongoing, annually
12. Work with CBO to improve revenue cycle management and net collections through established work flow processes.
13. Communicate goals and objectives, financial performance, and other defined performance objectives to physicians and employees.
Regularly scheduled meetings to communicate goals and objectives.
Monthly
14. Conduct monthly (or more frequent) meetings with office providers to review practice performance goals and objectives. Prepare agenda with minutes to be submitted to the Director of Operations within 72 business hours after meeting.
Provider feedback
Monthly
15. Conduct regularly scheduled monthly meetings with employees to review practice performance goals and objectives. Prepare agenda with minutes to be submitted to the Director of Operations within 72 business hours after meeting.
Employee feedback, adherence of office to SEP goals and objectives
Monthly or more frequently as needed
16. Attend monthly Managers’ meetings as well as other mandatory meetings.
Attendance
Ongoing
17. Other duties and responsibilities as assigned are complete on a timely, thorough and accurate basis.
Completion of duties
As Assigned
ORGANIZATIONAL RELATIONSHIPS:
The title of this position’s immediate supervisor: Director of Operations
FINANCIAL IMPACT AND RESPONSIBILITIES:
The Practice Manager is accountable for office budget goals/objectives, overall revenue cycle management, annual operating and capital budget development. The Practice Manager is responsible to support all members of the Administrative and Management Teams.
EDUCATION:
Minimum: H.S. Diploma/GED
Desired: Associate Degree or equivalent experience
YEARS OF EXPERIENCE:
Please describe the minimum amount of experience required to perform the position duties.
2+ years’ experience in a medical office. 1 year previous experience in a supervisory role.
REQUIRED SKILLS AND KNOWLEDGE:
Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and Powerpoint and the ability to learn other computer skills. Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.
OTHER REQUIRED SKILLS AND KNOWLEDGE:
- Extensive knowledge of current practice management system.
- Extensive knowledge of front end operations (registration, charge entry, scheduling, etc.) and back office workflow as related to practice operations.
- Knowledge of clinical operations.
- Demonstrated ability to work successfully in a team-based decision-making culture.
- Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
- Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
- Must respond and follow through to requests from customers promptly.
- Must work carefully and precisely with attention to detail.
- Must utilize resources wisely.
- Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
- Cooperates with other departments and work groups.
LICENSES AND CERTIFICATIONS:
List any licenses and/or certifications required to perform this position.
Must have reliable transporation for local travel between work locations.
PHYSICAL DEMANDS BY POSITION
Please check the activities that apply to this position and their level of frequency. (4 = Very Frequent)
ACTIVITY
1
2
3
4
ACTIVITY
1
2
3
4
ACTIVITY
1
2
3
4
Walking
X
Reaching
X
Hearing
X
Sitting
X
Manual Dexterity
X
Normal
Conversation
X
Pushing
X
Use of Hands
X
Other
Sounds
X
Pulling
X
Talking
X
Vision
X
Climbing
X
Lifting
X
Acuity, Near
X
Stooping
X
Over 50 lbs.
X
Acuity, Far
X
Kneeling
X
Under 50 lbs.
X
Color Vision
X
Standing
X
Other*
- Please specify:
Mental Requirement
Working Conditions
Performs duties willingly and with initiative; shares necessary information so co-workers can do the same. Cooperates with other hospital departments and work groups.
Briefly describe the environmental working conditions of this position:
This position functions in a normal office environment (little exposure to excessive noise, dust, and temperature). Local travel required between work locations.
The routine duties of this position involve the low potential for exposure to blood borne pathogens and other potentially infectious materials, and has a low risk for exposure to Tuberculosis.