Under direct supervision of the physician, assists in patient care as delegated by the physician. Performs clerical duties, phlebotomy, simple laboratory functions, and assists in direct patient care. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

MERCY MEDICAL SERVICES

POSITION DESCRIPTION

Position Title: Medical Assistant-CMA-Clinic

Job Code: 1154

Reports To: Office Manager

Pay Grade: PG 15

Dept/Clinic: MMS

FLSA: Non-Exempt

Approved By: Human Resources

Date: May 2018

OSHA: 1 - Exposure

POSITION PURPOSE

Under direct supervision of the physician, assists in patient care as delegated by the physician. Performs clerical duties, phlebotomy, simple laboratory functions, and assists in direct patient care.

Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

ESSENTIAL JOB FUNCTIONAL COMPETENCIES:

1.

Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.

2.

Obtains vital signs, blood pressures, heights, and weights and records information appropriately, accurately and in a timely manner.

3.

Demonstrates competency in performing phlebotomy, use of appropriate tubes for blood specimen collection, labeling, accurate identification, etc.

4.

Assists with patient treatments as delegated, i.e., specimen collection, simple dressing changes.

5.

Processes simple laboratory specimens. Maintains CLIA/COLA evaluation and documentation of competency.

6.

Performs screen and follow up of patient test results.

7.

Assists with patient exam as directed by the physician.

8.

Obtains EKG tracing as directed and ordered by physician.

9.

Identifies and communicates significant changes in patient’s status (potential or actual adverse patient occurrences) to the physician.

10.

Communicates and collaborates effectively with multi-disciplinary team members as well as patients, families and significant others.

11.

Transports patient to and from other departments as delegated.

12.

Initiates appropriate measures to ensure safety/well-being of patient, family, visitors and staff.

13.

Maintains cleanliness and organization of patient environment, utilizing the established room cleaning procedures and appropriate supplies.

14.

Is knowledgeable of and completes clinic specific responsibilities/assignments.

15.

Performs clerical duties as assigned, i.e., scheduling of appointments, verification of patient demographics, assisting with the maintenance of medical records.

16.

Uses effective communication principles to coordinate care with other health care providers.

17.

Actively participates in clinic meetings, committees, conferences, and in-services.

18.

Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes.

19.

Knows, understands, incorporates, and demonstrates the Mercy and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

20.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Mercy and Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

21.

Maintains confidentiality of information pertaining to clients, physicians, employees, and Mercy business.

22.

Demonstrates general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)

23.

Performs other duties and responsibilities as assigned.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

MISSION STATEMENT

We serve together in Mercy and Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us.

GUIDING BEHAVIORS

The Guiding Behaviors are the behaviors necessary for all of us to achieve our Vision. They are:

• We support each other in serving our patients and communities.
• We communicate openly, honestly, respectfully and directly.
• We are fully present.
• We are all accountable.
• We trust and assume goodness in intentions.
• We are continuous learners.

COMMITMENT

Must be able to embrace and adhere to the Guiding Behaviors of the organization and support the Mission of Trinity Health. Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the Guiding Behaviors of the organization.

MINIMUM QUALIFICATIONS

Must have successfully completed/graduated from a CAAHEP or ABHES accredited Medical Assisting training program or must be credentialed by January 1, 2014. Requires a current certification/registration (CMA/RMA) by an NCCA certified agency no later than January 1, 2014. Maintains certification in Basic Cardiac Life Support. Able to perform a variety of duties characterized by frequent change. Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.) May be requested to travel within the Siouxland region.When assigned to travel, a valid drivers license and proof of insurance will be submitted to manager prior to travel. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Mercy and Trinity Health.

Mercy cultivates, upholds and supports a safe work environment. Associates support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements. Associate job performance is continually appraised and formally evaluated during the course of employment with Mercy.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must successfully pass employment physical examination and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives. Must possess the ability to comply with Mercy and Trinity Health policies and procedures. This job is categorized as ""Medium Work"". Has the physical stamina to meet the requirements of this job. Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and /or greater than negligible up to 10 pounds of force constantly. Must be able to handle stress effectively. Must understand and accept the possibility of exposure to environmental elements, internal and external, which may affect the work place, such as infectious disease, chemical and/or chemical fumes, dust, noise, physical injury from an out of control patient, and adverse effects of inclement weather which may occur

These essential functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.