Patient Financial Services Rep Horizon Labs Job Opening
Patient Financial Services Rep Horizon Labs
Banner Health
• Loveland, Colorado
Category: Phlebotomist
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Laboratory careers with Banner Health span our nation’s great western horizon. Not only will you enjoy great benefits, but you’ll get the chance to experience a variety of communities and get to work with great people. With technology playing an important role in our laboratories and our day-to-day operations, we let our staff focus on what they do best. And, that’s only one reason people love working for us. Apply today!
Horizon Laboratory is Banner Health’s outpatient service organization for Northern and Eastern Colorado comprised of 10 blood collection or specimen drop off sites in Fort Collins, Windsor, Greeley, Loveland, Sterling and Fort Morgan. We are the proud recipient of the COLA excellence award. Horizon Labs is committed to patients being a team member for their own care, therefor Horizon Labs provides one of the largest direct access testing menu in the Northern Colorado area.
We provide excellent work schedules to our staff that allows for a strong work/life balance. Lab results provide 70% of all decisions for physician to determine a patients care need. With our multiple sites in specialty and family practice clinics we provide our staff with extensive learning and career growth opportunities.
To learn more about this and other great opportunities call or email our Recruiter, Greta McGough, at 307-534-7108 or [email protected].
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
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About Horizon Laboratory
Horizon Laboratory is committed to providing convenient, high-quality out-patient laboratory services at several locations in Loveland and Greeley, Colorado with plans to expand these locations. Our highly trained staff consists of more than 140 laboratory personnel including business associates, medical technologists, phlebotomists, and lab assistants dedicated to providing timely information essential to the prevention, diagnosis and treatment of disease. Horizon Laboratory is a licensed Clinical Laboratory Improvement Amendments facility.
Horizon Laboratory is committed to providing convenient, high-quality out-patient laboratory services at several locations in Loveland and Greeley, Colorado with plans to expand these locations. Our highly trained staff consists of more than 140 laboratory personnel including business associates, medical technologists, phlebotomists, and lab assistants dedicated to providing timely information essential to the prevention, diagnosis and treatment of disease. Horizon Laboratory is a licensed Clinical Laboratory Improvement Amendments facility.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
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Job Summary
This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.
This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.
Essential Functions
- Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.
- Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
- May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
- Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
- Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial services.
- Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.
- Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
Minimum Qualifications
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required
Preferred Qualifications
Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred.
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required
Preferred Qualifications
Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred.