Medical Office Secretary - Medical Group Job Opening

Medical Office Secretary - Medical Group

Phelps Health

• Rolla, Missouri
Category: Medical Receptionist
General Summary:
This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.

Essential Duties and Responsibilities

1. Answers telephone promptly and directs calls appropriately.
2. Greets patients warmly and respectfully.
3. Communicates efficiently and effectively with patient and significant others and keeps them informed.
4. Obtains complete demographic and insurance information and enters into the system accurately.
5. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
6. Schedules appointments according to established protocols.
7. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
8. Takes accurate messages and processes them in a timely manner.
9. Updates Patient Summary Sheet at the time of each encounter.
10. Verifies insurance coverage and collects co-payments at time of service.
11. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Education
High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.
Minimum Work Experience
Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.
Certification/Licenses
American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements
Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions
Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

Receipt and Acknowledgment
I acknowledge and understand that:
  • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
  • This job description indicates the general nature and levels of work, knowledge, skills, abilities and essential functions (as covered under the Americans with Disabilities Act) expected of recipient. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time if I am unable to perform essential functions of the job.
  • Job duties, tasks, work hours and work requirements may be changed at any time.
  • Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations.
  • I have read and understand this job description.